CRAWLER CZ s.r.o. places great emphasis on the protection of personal data. From the very beginning, we protect our customers’ data as best we can. Sensitive data are encrypted, and we never transfer contact information until the order is executed or unless required by the law.
The purpose of this document is to inform you of the scope and manner of storing your personal data, as well as of your rights and the form in which you may exercise your rights.
The processing of personal data at www.crawler-shop.eu is carried out by CRAWLER CZ s.r.o., ID No. 06181490. The processor is duly registered with the Office for Personal Data Protection.
Purpose and method of processing personal data
In order to execute (manufacture) your order, we need to know and further process your personal data. We process such personal data solely for the purpose of completing your order and we obtain them from you solely on the basis of your registration at www.crawler-shop.eu or, as the case may be, entering of your data on the shopping cart website.
The processing time of such data is the time of processing your order plus a minimum of 10 years, as required by the law.
If you give us your consent, we will use your personal data (email address) to inform you of new products, promotional prices, current offers and news at www.crawler-shop.eu.
Your email address will never be transferred to any third parties. You may withdraw your consent to receive marketing communications at any time with immediate effect by clicking on the link in each email message.
If you contact us at one of our contact emails or by using the contact form at www.crawler-shop.eu, we may ask you to provide unambiguous identification information to verify the legitimacy of your request. The legal basis for such processing is our legitimate interest.
If you contact us at one of our contact telephone numbers, we may ask you to provide unambiguous identification information at the beginning of the call to verify the legitimacy of your request. The legal basis for such processing is our legitimate interest.
When you use our website, your personal data may be processed by using cookies.
What are cookies?
A cookie is a small file consisting of letters and numbers that the computer with the website sends to your computer or mobile phone (hereinafter referred to as “devices”) via the browser and stores on your device’s hard drive. Cookies allow us to distinguish you from other users of our website. Cookies also help us to offer you a better browsing experience and constantly improve our services.
Each website may send its own cookies to your browser if your browser settings allow it. However, in order to protect your privacy, your browser only allows a website to access cookies sent by the website to your device, not cookies sent by other websites. Many websites do this whenever the user visits them. This allows them to better track online traffic.
In some cases, we use third-party advertising cookies that allow us to understand and improve the effectiveness of our advertising on both our own and third-party websites. These cookies are sometimes used to personalise, change targeting of and optimise online advertising.
How to disable cookies?
By using our website, you agree to the use of the cookies described herein.
However, all modern browsers allow you to change your cookie settings. You can set your devices to accept all cookies, to be notified when a cookie is issued or to disable all cookies. Choosing the last option means that you may not be offered certain personalised features, so you will not be able to take full advantage of all the features of the website. Each browser is different, so check your browser’s Help, Options or Preferences menu to learn how to change your cookie settings.
Your rights as a data subject, i.e. what to do if you want to erase or edit your personal data.
If you wish to exercise the rights below or obtain the relevant information, you can do so by logging in to your customer account at www.crawler-shop.eu.
If you do not have an account with us and you made a purchase without registering but would still like to exercise some of the privacy protection rights below, you can contact us at email@example.com.
To log in to your account you need your login information. If you exercise your rights in a different way, we may ask you to provide unambiguous identification information to verify the legitimacy of your request. We will respond to you within 30 days of receiving your request, but we reserve the right to extend this period based on the technical and time requirements of your request.
In accordance with applicable law, you have the right to request access to your personal data that we process as a personal data controller, as well as the right to rectification or erasure of such data. You may also, at any time, withdraw your consent to the processing of some personal data you have provided to us.
So what are your rights?
Erasing your personal data
You may ask us to erase your personal data at any time. If you contact us with such a request, we will erase all your personal data we have without undue delay, unless we need your personal data to meet contractual and legal obligations or to protect our legitimate interests.
Buyer account cancellation
If a buyer has placed an order, we must keep his/her order data for at least 10 years after the account is cancelled.
Rectifying your personal data
You have the right to rectify your personal data. If you have an account at www.crawler-shop.eu, you may edit such data directly by logging in to your account. Some data cannot be corrected directly. In such a case, please contact us via the contact form at www.crawler-shop.eu.
Withdrawal of consent
You may withdraw your consent to the processing of certain personal data at any time without giving any reason. Please note that the withdrawal of your consent does not affect the lawfulness of any processing carried out based on the previously granted consent.
Your other rights
Please note that under the Personal Data Protection Act, in addition to the above, you have the right to:
- ask us to inform you of which of your personal data we process;
- ask us for an explanation regarding the processing of personal data;
- request access to such data from us.
Our processors of personal data
The processing of personal data is carried out by CRAWLER CZ s.r.o., but personal data may also be processed for us by the following processors:
Voatt s.r.o. – our data centre
ComGate, a.s. – implementation of the payment gate
B-Payment, s.r.o. – implementation of the payment gate
Ing. Marie Pohorská – accounting company
General Logistics Systems Czech Republic s.r.o. – transport services provider
Direct Parcel Distribution CZ s.r.o. - transport services provider
Zásilkovna s.r.o. - transport services provider
Česká pošta, s.p. - transport services provider
Taste, a.s. – marketing agency
Smartsupp – customer service chat box
Hotjar ltd. – anonymous access statistics
Google LLC, Spojené státy americké – anonymous Google Analytics access statistics and reCaptcha service
or, as the case may be, other providers of processing software, services and applications that are not currently used by our company.
We only store your data on our own or dedicated servers in the data centre at Voatt s.r.o., with which we have concluded a contract in accordance with the GDPR rules on the processing of personal data.
We use secure HTTPS protocol for data and file transfer. We follow the necessary and reasonable technical and organisational measures to ensure the safe storage of such data.
This version of the document was created on 31/12/2019; the last review date is 1/1/2020, and the document comes into force on this date.
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